Returns Policy
We offer size exchanges, subject to the availability of the requested size. If your preferred size is unavailable, we may offer an exchange to another colour, subject to colour availability.
Exchange Requirements
To be eligible for an exchange, the item must:
- Be unworn and unused
- Be unwashed
- Remain in its original condition
- Have all original tags and packaging intact
Please contact us within 5 days of receiving your order if you wish to request an exchange.
Exchange Shipping Fees
For size exchanges due to customer preference, customers are responsible for all shipping costs, including:
* The shipping fee to return the original item to us.
* The shipping fee for us to send the replacement item to the customer.
MyCaftan will not cover any shipping costs for size exchanges due to customer preference.
Please note: Exchanges are subject to size availability and approval by our team.
Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us within 5 days of receiving your order with clear photos or videos of the issue. Our team will assist accordingly.
Shipping
Orders will be processed and shipped within 1–3 business days after the order is placed.
Please note that delivery times may vary depending on the courier service and delivery location. Delays may occur during peak periods, weekends or public holidays.